Absolutely. Every order comes with a complimentary tool kit to help you adjust your strap to the perfect fit. We also provide a step-by-step guide to assist you, just take your time and follow it carefully for the best result.

Yes, all our timepieces come with a 2-year warranty covering any manufacturing defects, especially those related to the movement. If you experience any issues, our support team is here to assist you quickly and efficiently.

Of course! Just add the watch to your cart and leave a note at checkout saying: "No Seiko logo". We'll handle the customization for you—no extra charge.

No, we are in no way affiliated with Seiko. We simply use their original movements due to their exceptional reliability and craftsmanship. Each watch is then hand-assembled using custom aftermarket parts tailored to your preferences.

Definitely. You can personalize every detail, from the case and dial to the hands and strap. Whether you're going for a bold statement or a minimal look, we’ll help you bring your dream watch to life.

Our watches have a 3ATM water resistance, making them suitable for everyday situations like hand washing, rain, or splashes. However, we don’t recommend wearing them for swimming or diving.

Note: Any markings on the dial are decorative and do not indicate the true water resistance.

Yes — each watch is carefully assembled by hand by our skilled watchmakers, ensuring precision and exceptional quality in every detail.

We use premium materials such as stainless steel, sapphire crystal, and genuine leather straps to ensure durability and comfort.

Yes — every order comes in our premium Gift Box, included at no extra cost.

Inside, you’ll also find an adjustment kit so you can easily size your watch perfectly to your wrist.

This makes our watches ideal for gifting — beautifully presented and ready to wear from the moment it’s unboxed.

Every order includes a watch adjustment kit, so you can easily resize your watch at home for the perfect fit.

If you need help, we’ll send you a step-by-step tutorial by email showing exactly how to adjust your watch safely and quickly.

As soon as you place your order, you’ll receive your order number by email. This will allow you to follow your parcel in real time until it arrives.

If you don’t see the email, make sure to check your spam or junk folder just in case.

Then, simply head over to the Track Order page on our website, enter the email used for your purchase and your order number to follow your package in real time.

We currently ship to the following countries:

🇺🇸 United States

🇨🇦 Canada

🇦🇺 Australia

🇬🇧 United Kingdom

🇮🇪 Ireland

🇲🇽 Mexico

🇸🇦 Saudi Arabia

🇨🇭 Switzerland

If your country is not listed above, please contact our customer service team — we are constantly expanding our shipping destinations and will do our best to make it happen.

We are proud to offer free shipping on all orders, no matter the destination.

There are no hidden fees for standard delivery — the price you see at checkout is the final price you pay.

We allow cancellations within 24 hours of placing your order. If you contact us right after purchasing, we’ll do our best to cancel it before it enters processing.

After this window, your order may already be in production or on its way. In that case, cancellation won’t be possiblebut you’ll still be eligible for a return after delivery.

Yes, you can return or exchange your watch within 30 days of delivery, as long as it’s unused, undamaged, and in its original packaging with all tags intact.

Exchanges are also available at no extra cost in the case of damaged items or shipping issues.

Please note: Custom-made watches are non-refundable and non-exchangeable.

If you need to request a return or have questions about sizing or specs, just drop us an email, we’re happy to help!